However we can help you – just send us a message and our team will take care of your request directly. We look forward to hearing from you!

We can be reached by telephone on working days (Mon-Fri) from 8am to 9pm.

Phone: +49 (0) 69 2732 – 480
Fax: +49 (0) 69 2732 – 7480
E-Mail: helpdesk(at)

If you do not yet have a customer ID, please enter „New customer“ in the field.


By public transportation
If you are traveling by public transport, you can either use the stop „Frankfurter Hauptbahnhof“ or the tram station (lines 11/14/16/17/21) „Platz der Republik“.

By car
If you arrive by car, you have the possibility to park in the parking garages Hauptbahnhof, Savignystraße or others in the surrounding area.